Managing complex NDIS supports, multiple providers and changing circumstances can be overwhelming. Specialised Support Coordination helps you navigate these challenges with greater clarity and confidence.
At Deep Connections Community Services, we coordinate your supports, address barriers and work with your support network to help you achieve your goals.
Specialised Support Coordination, also known as Level 3 Specialist Support Coordination, is designed for NDIS participants whose circumstances are more complex and who may need additional expertise to implement and maintain their supports.
Unlike standard coordination, this service focuses on situations where there may be significant barriers, risks or challenges affecting the participant’s ability to access, use or maintain their supports.
The aim is not simply to arrange services. It is to help create a more stable support environment, address problems as they arise and coordinate the different people and services involved in your life.
Every participant is different, but specialised support may be appropriate when your situation involves multiple or ongoing challenges.
You may benefit from this level of support if you are experiencing:
The important question is not simply how many services you have. It is whether the complexity of your circumstances is making it difficult to implement and maintain the supports you need.
Having funding in your NDIS plan does not automatically mean your supports are organised.
You may be unsure which providers to contact, what services are appropriate or how different supports should work together.
Our solution: We help you understand your support needs, identify appropriate services and develop a practical approach to implementing your plan.
When several providers are involved, communication can become complicated. Important information can be missed, responsibilities can become unclear and services may not work together effectively.
Our solution: We help coordinate communication between relevant providers and, with your consent, your family, carers and other services involved in your support network.
A provider may stop delivering a service, your circumstances may change, or an existing arrangement may no longer meet your needs.
For someone with complex needs, even a small disruption can create a much bigger problem.
Our solution: We work to identify the cause of the breakdown, explore practical alternatives and help establish more sustainable support arrangements.
Changes involving housing, health, family circumstances, behaviour or other areas of life can affect several parts of your support system at once.
Our solution: We help identify immediate priorities, coordinate relevant services and work with your support network to develop strategies that reduce disruption and support greater stability.
Finding a provider is one thing. Finding a provider that understands your circumstances and can work effectively with your existing support network is another.
Our solution: We help identify suitable providers and connect your supports in a way that reflects your goals, preferences and circumstances.
Families and carers can become overwhelmed when they are trying to coordinate multiple services while also supporting someone with complex needs.
Our solution: We provide structured coordination and help create clearer communication between the people involved, while keeping the participant's goals and choices at the centre.
Our approach is built around understanding the whole situation rather than treating each support separately.
We take time to understand your goals, current supports, challenges and the factors affecting your ability to access and maintain services.
We identify barriers that may affect your supports, including service gaps, communication issues, provider availability, housing concerns and changes in your circumstances.
We work with you to develop practical solutions and a coordinated support approach, while ensuring your support network understands their roles and responsibilities.
We coordinate communication between relevant providers and services, helping your support network work together effectively and ensuring everyone stays informed and aligned.
When your circumstances change, we review your support arrangements, identify any new challenges and help you work through appropriate options and next steps.
We regularly review your support network to identify opportunities for improvement, build greater stability and help you feel more confident managing your supports.
Get practical support with complex needs, service coordination and changing circumstances.
Depending on your circumstances and NDIS plan, we can help with:
Our role is to connect the different parts of your support network while respecting your choices, goals and independence.
Complex needs can look different for every person. For one participant, the main challenge may be coordinating health, disability and community services. For another, it may involve housing instability, limited informal support or repeated breakdowns in service arrangements.
Specialised Support Coordination is designed around the individual circumstances of the participant, rather than applying the same approach to everyone. We take the time to understand what is happening, what you want to achieve and what is preventing your current supports from working effectively.
We provide practical, participant-focused support to help you navigate complex NDIS needs with greater clarity and confidence.
Standard support coordination helps participants understand and implement their NDIS plans, connect with providers and build their capacity to manage supports.
Specialised Support Coordination is a higher level of support for participants whose circumstances involve greater complexity, significant barriers or risks that require a more specialised approach.
Specialised Support Coordination is intended for NDIS participants with complex needs who have the appropriate Level 3 specialist support coordination funding in their NDIS plan.
Your NDIS plan and individual circumstances determine what supports you can access.
Yes. A key part of specialised coordination is helping identify barriers affecting your supports and working with relevant providers and services to improve coordination.
Yes. Changes involving housing, health, family circumstances, providers or other important areas of your life can affect your support arrangements. We can help you review the situation, identify priorities and coordinate appropriate supports.
Level 3 specialist support coordination needs to be included in your NDIS plan for this type of support to be delivered. If you are unsure what level of support coordination you have, you can discuss your plan and support needs with your NDIS contact.